These Terms & Conditions ("Terms") govern all orders placed through Eventiqs (eventiqs.co.uk) ("we", "us", "our"). By placing an order or using our website, you confirm that you have read, understood and agree to be bound by these Terms.

1. Who We Are

Eventiqs is a trading name of Club Journeyman TH. Club Journeyman TH is a company registered in England and Wales with company number 10599498. Our registered office is at 124 City Road, London, EC1V 2NX, United Kingdom. Our VAT registration number is GB263 5635 92.

2. Formation of Contract

A binding contract is formed only when we issue written confirmation of your order. Until that point, no obligation arises on our part and we may decline any order at our discretion. Orders are accepted subject to availability and supplier confirmation.

3. Pricing & Payment

All prices quoted on our platform are inclusive of VAT at the prevailing rate unless otherwise stated. Prices are subject to change prior to order confirmation; once confirmed in writing, the price is fixed. Payment is due in full at the time of booking unless agreed otherwise in writing. Any applicable VAT is shown separately on your confirmation email or invoice.

4. Delivery of Tickets

Tickets and documentation are delivered electronically to the email address provided at the time of booking, normally within 72 hours of payment being received in full. For many events, tickets are released by the venue closer to the event date. We accept no liability for loss or damage to tickets once delivered to the email address provided.

5. Event Cancellations & Rescheduling

If an event is officially cancelled by the organiser with no rescheduled date, we will seek a full refund from the supplier and pass this to you, less any non-recoverable administrative costs. Approved refunds are processed within 14 working days. If an event is postponed, your booking transfers to the new date; if you cannot attend, contact us within 14 days of the new date being announced. If an event proceeds but you choose not to attend, no refund is due unless the supplier agrees otherwise.

6. Your Guarantees

We warrant that all products and services supplied will be as described at the time of confirmation. Where a supplier fails to deliver the agreed product or service, we will use reasonable endeavours to obtain a remedy, replacement or refund on your behalf. Our liability in respect of any guarantee is limited to the value of the product or service purchased.

7. Limitation of Liability

To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, revenue or business opportunity, any loss arising from the actions of third-party suppliers, and travel, accommodation or other incidental costs not included in the package. Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Force Majeure

We shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including acts of God, extreme weather, terrorism, fire, flood, government action, industrial disputes or supplier failure.

9. Complaints

Complaints should be submitted in writing to hello@eventiqs.co.uk as soon as reasonably practicable and in any event within 14 days of the event or delivery date. We will acknowledge complaints within 3 working days and aim to resolve them within 14 working days. Where a complaint cannot be resolved, you may refer the matter to an appropriate alternative dispute resolution scheme.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

Company Details

Trading name:
Eventiqs
Legal entity:
Club Journeyman TH
Company no.:
10599498
VAT no.:
GB263 5635 92
Registered office:
124 City Road, London, EC1V 2NX, United Kingdom
Website:
eventiqs.co.uk